Returns & Quality Promise
Every SUKA hijab is created with attention to fabric, workmanship and everyday comfort. Eligible items may be returned or exchanged within 30 days, while confirmed manufacturing defects are covered for 365 days.
Know the Difference
Our quality assurance protects you from confirmed manufacturing defects. Our return and exchange window covers eligible items that remain in return-ready condition.
For 365 days from delivery, all SUKA products are covered for confirmed manufacturing defects. Approved items must include their original tags, original packaging and gifts to qualify for a return or exchange. Return and exchange shipping costs are the customer's responsibility.
Request a return or exchange within 30 calendar days of delivery. Items must be unworn, unwashed, unaltered and complete with original tags, packaging, accessories and gifts. Inner caps and other hygiene-sensitive items are not eligible for returns or exchanges for non-quality reasons once their packaging or hygiene seal has been opened.
365-Day Coverage
Start a Request
Please contact us before sending anything back. Our care team normally responds within 3–7 business days.
Contact us through our Contact Us page within the applicable timeframe.
Include every item you wish to return or exchange in one request. For defects, provide clear close-up photos showing the issue.
We review your request and confirm the correct return address and shipping requirements in writing.
Send the approved return, or follow the replacement or refund solution provided.
Do not return an item before your request is approved. The return address and shipping requirements are only valid when confirmed in writing by SUKA Customer Care. Do not send returns to the dispatch address printed on the parcel label.
30-Day Eligibility
Costs & Outcomes
Unless an item is confirmed defective, the customer is responsible for all return and exchange shipping costs. Original delivery fees are non-refundable.
For a suspected defect, please provide clear close-up photos so we can assess the issue. If a manufacturing defect, arrival damage or incorrect item is confirmed, SUKA will provide an appropriate solution and cover reasonable return costs approved in advance. A return may not always be required.
After the returned item passes inspection, the actual amount paid will be refunded to the original payment method within 14 business days.
Policy Details
Each order is eligible for one return or exchange request only. Please include all items you wish to return or exchange in the same request. If your order is being delivered in multiple parcels, wait until every parcel has arrived before submitting your request.
Exchanges are subject to stock availability. If the original item is unavailable, you may choose an item of equal value or receive a refund.
Promotional, discounted and clearance items are not eligible for returns or exchanges for non-quality reasons. This does not affect the quality assurance available for a confirmed manufacturing defect or any rights available under applicable Malaysian consumer law.
Refunds are based on the amount actually paid after discounts. Original delivery charges are not refunded for customer-initiated returns.
Please provide your order number and clear close-up photos or a short video showing the issue. Additional information may be requested to complete the assessment.
This policy does not exclude, restrict or reduce any rights available to you under applicable Malaysian consumer law.
SUKA Customer Care
Send us your order number, the reason for your request, and clear photos or a short video. We normally respond within 3–7 business days.
